Frequently asked questions
We offer three choices for delivery.
These options are adjusted on the product page.
Dump in Driveway: Our driver will back the truck into your driveway and dump the firewood where you request. We will not drive our trucks off of the driveway onto your grass.
Move with Wheelbarrow: Your firewood will be dumped in a location off the driveway using the wheelbarrow for transport.
Stack: Your firewood will be stacked anywhere you request.
Enjoy free stacking with our limited stock kiln dried specialty species and with every firewood storage crate refill.
Click on Order Firewood in the main menu. View and compare available wood and pricing on the shop page. Click on the product to open the Product Page.
Product Page: Choose the amount, quantity, stacking option and one-time or subscription then click add to cart.
(1/4 cord with quantity adjusted to 2 = 1/2 cord. 1/3 cord quantity 2 = 2/3 cord)
Enter discount promo code.
Optional space available for any notes regarding your order.
Click Checkout.
Checkout Page: Enter customer and delivery details, including where to dump or stack your firewood. Choose the correct delivery fee. Invoice (or refund) will be sent if delivery fees are incorrect. Choose your payment method and enter the details. Review your order, payment details and delivery details. Acknowledge & accept the terms and conditions and other policies provided.
Click Place Order & Pay
You will be redirected to the Thank You Page if successfully submitted. You will receive an email confirmation and receipt immediately.
If you did not get redirected to the Thank You Page or receive an immediate receipt via email, the order and payment have not been received. This is an issue with the payment method. Please make a new cart and use a different payment method. Check that all billing information is correct, especially if using autofill.
Having issues? Please email Michelle office@firewoodorder.com
We can not offer customer pick up at our shop.
However, there are self-serve racks in front of the shop available 24/7. For your safety and respect of the neighboring companies, please do not walk or drive around to the back of the shop. Do not enter through the front door. We do not need notification of your purchase. If you have questions, please email us. office@firewoodorder.com
Cash in mailbox
Cashapp and Venmo tags listed at racks
Yes, we automatically send our customers a discount after orders are placed. Check your email for your promo code to be used on your next firewood order.
We also run sales throughout the year. Make sure our emails are not sent to your junk or spam folders.
Refer your friends & neighbors with your unique referral link and earn more savings!
After successfully submitting your order, you will be redirected to the Thank You Page. If you are redirected to the home page after using Paypal or Applepay, the payment and order were not received and the issue is with the payment method. Please choose a different payment method if you have this issue.
You will also receive your receipt via email immediately after placing an order.
We will contact you via email with the delivery date. Please allow up to 5 business days. The phone number listed on your account will receive a text message when the truck is on the way.
If you can not receive your order on a specific date or time of day, it is no problem, just let us know.
Yes. We often have orders for a customer's family or friend. Just be sure to give them a heads up and make arrangements so the driver can stack or dump the wood where they would prefer.
We also offer eGift Cards. A digital gift card sent to the recipient via email.
Our firewood is cut to approximately 16" length and split to a manageable size ( about 3-4")
To keep your order accurate and eliminate waste, we are now only offering
one optional alternate cut size: 8-inch splits
$150 Cut Request Fee per 1/3 cord.
We appreciate our long-time customers who previously received custom cuts, and we hope you’ll understand this necessary policy change.
Please remember that firewood is sold by a full cord (128cf) or fractions of a full cord. The size of your logs will affect the number of pieces you receive. You will always receive the cf of firewood you ordered.
Email is best to communicate questions while navigating the site or issues during checkout.
While we understand that some of our customers do not have email, we ask for your cooperation and understanding if you are able to.
Our products, prices and all details regarding our business and policies are found on the website.
ALL ORDERS ARE PLACED ONLINE.
Please also note that we are open Monday- Friday 8-5pm.
Michelle is available at office@firewoodorder.com
Quotes can be set up through email with Michelle
We do not offer free tree or debris removal services, however, we will gladly send you a quote to haul away and dump your fallen trees and branches.
We also do not offer to buy your debris or logs.
While we cannot guarantee an exact moisture percentage, our kiln is continuously monitored for temperature and humidity, and your wood is brought to safe, burn-ready moisture levels to reduce creosote risk and ensure a clean, efficient fire. Typically, kiln dried firewood will have moisture content between 0-10%.
No. Dry My Wood™ is intended only to help residential households who have recently purchased unseasoned firewood that was advertised and sold as seasoned firewood. In Ohio, selling green wood as seasoned is illegal, but it still happens. Dry My Wood™ assists homeowners who were misled and ensures their wood is safe to burn.
We reserve the right to decline service for unverifiable wood, repeated requests, or suspected commercial abuse.
Firewood TIPS & INSIGHTS
Dry My Wood™: The Firewood Co. Kiln Service
"No Bugs in My Firewood!" — Think Again. What You Should Know Before You Buy in Northeast Ohio
The Science of BTUs: How Firewood Creates Heat
What is a cord of firewood?
Terms and Conditions
Please review the Terms and Conditions and Return Policy