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Frequently asked questions
Yes, we deliver to the following counties:Lake, Cuyahoga, Geauga, Ashtabula, Portage, Summit,Trumbull, Lorain, Medina & MahoningYour delivery fee is calculated using a $50 base fee plus $3 per one-way driving mile to your delivery address. Our system uses a recommended route on Google maps and is adjusted automatically at checkout.To learn more about our updated Delivery fees:https://www.firewoodorder.com/post/understanding-our-updated-delivery-stacking-optionsDelivery fees are non-negotiable and nonrefundable.
Need it fast? Add Rush Delivery:Same Day (order by 10am): $150Next Day: $75Orders are delivered in the order received. Delivery within 5 business days, unless otherwise posted.
Pick Up is now available free of charge.You will receive a notification when your order is ready. Orders will typically be ready within 3 business days. If there is an extended timeline, we will reach out.Your firewood will be placed in an accessible location at the front of the shop and clearly marked with your order number. You can pick up your order anytime once it is ready.For your safety, please do not enter the shop or walk or drive to the back of the shop. Customers are responsible for loading their own orders. Employees are not available to assist with loading. If you have questions, please email us. office@firewoodorder.com37859 Stevens Blvd Willoughby
Dump and stack options are adjusted on the product page.Please choose the option that best matches your needs. If you are not sure which option to choose, please reach out for assistance.Driveway DumpPrice: $0Your firewood is delivered and dumped on or beside your driveway in a suitable location.Conditions:Our truck must remain on the driveway or another suitable hard surface. We never drive off the driveway.The driveway and dump location must be safe and accessible for our truck.The area must be clear of vehicles, snow, ice, and other obstacles.Move with Wheelbarrow DumpPrice: $30 per ⅓ cordYour firewood is moved from the driveway by wheelbarrow and dumped into a pile. Stacking is not included.Conditions:A clear, suitable path at least 3 feet wide is required.The route must be free of stairs and obstacles that prevent safe wheelbarrow access.The destination must be accessible by wheelbarrow.Standard StackingPrice: $50 per ⅓ cordYour firewood is moved and neatly stacked within 15 feet of the truck's access point.Conditions:Distance is measured along the route the firewood must travel.A clear, suitable path at least 3 feet wide is required, free of stairs and obstacles that prevent safe wheelbarrow access.The stacking area must be accessible and ready before delivery.Extended StackingPrice: $75 per ⅓ cordYour firewood is moved by wheelbarrow and neatly stacked more than 15 feet and up to 50 feet from the truck's access point.Conditions:Distance is measured along the route the firewood must travel.A clear, suitable path at least 3 feet wide is required, free of stairs and obstacles that prevent safe wheelbarrow access.The stacking area must be accessible and ready before delivery.Long-Distance StackingPrice: $100 per ⅓ cordYour firewood is moved from the driveway and neatly stacked more than 50 feet from the truck's access point.Conditions:Distance is measured along the route the firewood must travel.A clear, suitable path at least 3 feet wide is required, free of stairs and obstacles that prevent safe wheelbarrow access.The stacking area must be accessible and ready before delivery.Porch (or Deck) StackingPrice: $125 per ⅓ cordYour firewood is moved by wheelbarrow to an accessible porch or deck and neatly stacked in the designated location.Conditions:The porch or deck and access route must be safe and suitable for delivery.The path to the bottom of the porch or deck steps must be at least 3 feet wide for wheelbarrow access.The stacking area must be clear and ready before delivery.Basement StackingPrice: $250 per ⅓ cordYour firewood is moved by wheelbarrow to the basement or staircase access, carried by hand up or down the stairs, and neatly stacked.Conditions:The route to the staircase must be at least 3 feet wide for wheelbarrow access.The stacking area must be clear and ready before delivery.The staircase and access route must be safe and suitable for carrying firewood.If the staircase or access is unusually narrow, steep, obstructed, or otherwise difficult, please contact us before ordering to confirm suitability.Enjoy free standard stacking with our limited stock kiln dried specialty species and with every firewood storage crate refill.Extended Stacking, Long-Distance Stacking, Porch Stacking, and Basement Stacking are not included and require an additional fee.If you need one of these additional stacking services, please email office@firewoodorder.com before or after placing your order. We can manually add the appropriate service and fee to your order. Additional stacking fees must be paid before delivery.
Click on Order Firewood in the main menu. View and compare available wood and pricing on the shop page. Click on the product to open the Product Page.Product Page: Choose the amount, quantity, stacking option and click add to cart. (1/4 cord with quantity adjusted to 2 = 1/2 cord. 1/3 cord quantity 2 = 2/3 cord)Optional space available for any notes regarding your order.Click Checkout.Checkout Page: Enter customer and delivery details, including where to dump or stack your firewood. Delivery fee is automated based on the delivery address. Choose your payment method and enter the details. Review your order, payment details and delivery details. Acknowledge & accept the terms and conditions and other policies provided. Click Place Order & PayYou will be redirected to the Thank You Page if successfully submitted. You will receive an email confirmation and receipt immediately.If you did not get redirected to the Thank You Page or receive an immediate receipt via email, the order and payment have not been received. This is an issue with the payment method. Please make a new cart and use a different payment method. Check that all billing information is correct, especially if using autofill.Having issues? Please email Michelle office@firewoodorder.com
Yes, we automatically send our customers a discount after orders are placed. Check your email for your promo code to be used on your next firewood order.
We also run sales throughout the year. Make sure our emails are not sent to your junk or spam folders.
Refer your friends & neighbors with your unique referral link and earn more savings!
After successfully submitting your order, you will be redirected to the Thank You Page. If you are redirected to the home page after using Paypal or Applepay, the payment and order were not received and the issue is with the payment method. Please choose a different payment method if you have this issue.
You will also receive your receipt via email immediately after placing an order.
We will contact you via email with the delivery date. The phone number listed on your account will receive a text message when the truck is on the way.
If you can not receive your order on a specific date or time of day, it is no problem, just let us know.
Our firewood is cut to approximately 16" length and split to a manageable size ( about 3-4") To keep your order accurate and eliminate waste, we are now only offering one optional alternate cut size: 8-inch splits$150 Cut Request Fee per 1/3 cord.$115 Cut Request Fee per 1/4 cord.$40 Cut Request Fee per 1/12 cord.Please remember that firewood is sold by a full cord (128cf) or fractions of a full cord. The size of your logs will affect the number of pieces you receive. You will always receive the cf of firewood you ordered.
Email is best to communicate questions while navigating the site or issues during checkout.
While we understand that some of our customers do not have email, we ask for your cooperation and understanding if you are able to.
Our products, prices and all details regarding our business and policies are found on the website.
ALL ORDERS ARE PLACED ONLINE.
Please also note that we are open Monday- Friday 8-5pm.
Michelle is available at office@firewoodorder.com
Load, Pay & Enjoy!No appointment or notification is required. Choose from the available firewood options, load the firewood into your vehicle, and pay.Payment: Cash in the lockbox or Venmo/Cash App. Payment tags are posted at the racks.Our self-serve racks operate on the honor system. Please help us keep this service available by paying for the firewood you take. ❤️Smile! 😊 You’re on camera.For your safety, please do not walk or drive behind the shop or enter through the front door.If you have questions while at the firewood racks, email Michelle at office@firewoodorder.com.
The Firewood Co.'s Self-Serve Firewood Racks offer convenient & affordable small quantities of seasoned hardwood firewood. Because the racks are self-serve and available 24/7, inventory can change throughout the day and night. The self-serve racks are separate from our regular firewood operations and are an extra service we provide to the community using available inventory or wood that does not meet our strict specifications for our online orders. The racks will always contain seasoned hardwood, but the cut length, split size, species, and drying method (Naturally Seasoned or Kiln-Dried) may vary depending on current inventory.Rack prices are posted at each rack and range from $10–$40.We cannot accept cut, split or species requests for self-serve firewood. If you need a specific quantity, species, or specification, we recommend ordering online for delivery.Available firewood at the racks may include:$5 Seasoned Hardwood Mix Bundles - 0.75 cu. ft.$10 Kindling Bundles - 0.75 cu. ft.$10 Specialty Species Bundles - 0.75 cu. ft.$10–$40 Self-Serve Firewood Racks
While we cannot guarantee an exact moisture percentage, our kiln is continuously monitored for temperature and humidity, and your wood is brought to safe, burn-ready moisture levels to reduce creosote risk and ensure a clean, efficient fire. Typically, kiln dried firewood will have moisture content between 0-10%.
Kiln-drying service is $250 per 1/3 cord. Delivery and pick-up fees are based on county and charged only once at checkout. Free standard stacking after drying is included (a $50 per 1/3 cord value).Complimentary stacking includes Standard Stacking only, at an easily accessible location adjacent to the delivery truck. Extended Stacking, Long-Distance Stacking, Porch Stacking, and Basement Stacking are not included and require an additional fee. If you need one of these additional stacking services, please email office@firewoodorder.com before or after placing your order. We can manually add the appropriate service and fee to your order. Additional stacking fees must be paid before delivery.
No. Dry My Wood™ is intended only to help residential households who have recently purchased unseasoned firewood that was advertised and sold as seasoned firewood. In Ohio, selling green wood as seasoned is illegal, but it still happens. Dry My Wood™ assists homeowners who were misled and ensures their wood is safe to burn.
We reserve the right to decline service for unverifiable wood, repeated requests, or suspected commercial abuse.
Firewood TIPS & INSIGHTS


When is the best time to order firewood? — Avoid Fall Rush & Plan Ahead.
Order firewood early to avoid Fall Rush and delivery delays. Planning ahead will give you peace of mind when Fall and Winter approach.
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The Science of BTUs: How Firewood Creates Heat
Ever wonder why some firewood burns hotter and longer than others? BTUs explain it! Learn how wood species, moisture content, and kiln drying affect heat output — and which firewood gives you the best, most efficient fires.
4 min read


What is a cord of firewood?
A Cord is a unit of measurement used for firewood. A full cord is 128 cf. When a full cord of 16" firewood logs are stacked tightly it is 4' x 8' x 4'. The exact number of logs and exact dimensions depends on split (width) and cut (length.) Our firewood is cut to 16" length and split to a manageable size ( about 3-4".) Fractions of a Cord 1/4 cord: 4' × 6' × 16" = 32 cubic feet 1/3 cord: 4' × 8' × 16" = 42.67 cubic feet CF = Length × Width × Height And every inch count
2 min read


Naturally Seasoned, Heat Treated and Kiln Dried. What does it all mean?
Naturally Seasoned Firewood is dried naturally in the sun and wind and sheltered from the rain and snow. Seasoned firewood has a moisture content less than 20%. Heat Treated refers to a closely regulated heat treatment to disinfest wood. Heat treated does not reflect on the moisture content of the firewood. The purpose of heat treatment, is that the internal wood temperature has reached levels high enough and for long enough to destroy pests and pathogens on or in the wood.
1 min read
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