How do i pay?
Local delivery orders
can be paid online when checking out or paid with cash or check upon delivery.
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IS THERE A DELIVERY FEE?
Yes. Delivery fees are based on the delivery location. Choose the correct county and fees accordingly in your cart.
Lake County $25
Cuyahoga & Geauga $50
Portage, Summit & Trumbull $100
Lorain & Medina $125
Mahoning $150
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Fees are not negotiable and nonrefundable.
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Rush delivery can be added to your order. Rush Delivery is listed on the shop page with two options.
Same Day, if ordered by 10am $150
Next Day $75
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Do I need to be home for delivery?
No. You do not need to be home when we deliver your firewood. Please clear the area of any furniture, decor, vehicles, etc.
If you ordered your firewood to be stacked in your garage or backyard, please be sure to make arrangements prior to delivery.
can i pick up MY ORDER?
We can not offer customer pick up at our shop.
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However, if you are looking for a small amount of firewood, there are self-serve racks in front of the shop. For your safety and respect of the neighboring companies, please do not walk or drive around to the back of the shop. Do not enter through the front door. We do not need notification of your purchase. If you have questions, please email us.
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37859 Stevens Blvd Willoughby
what happens after i place an order?
After successfully submitting your order, you will be redirected to the Thank You Page. If you are redirected to the home page after using Paypal or Applepay, the payment and order were not received and the issue is with the payment method. Please choose a different payment method if you have this issue.
You will also receive your receipt via email immediately after placing an order.
We will contact you via email with the delivery date. Please allow up to 5 business days. The phone number listed on your account will receive a text message when the truck is on the way.
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If you can not receive your order on a specific date or time of day, it is no problem, just let us know.​​
Do you offer discounts or have coupons?
Yes, we automatically send our customers a discount after orders are placed. Check your email for your promo code.
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We also run sales throughout the year. Make sure our emails are not sent to your junk or spam folders.
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Can I purchase wood to be delivered to someone else?
Yes. We often have orders for a customer's family or friend. Just be sure to give them a heads up and make arrangements so the driver can stack or dump the wood where they would prefer.
How do i order?
Shop Page: View and compare available wood and pricing on the shop page. Click on the product to open the Product Page. ​Product Page: Choose the amount, quantity, stacking option and one-time or subscription then click add to cart.  (1/4 cord with quantity adjusted to 2 = 1/2 cord. 1/3 cord quantity 2 = 2/3 cord) Enter discount promo code. Optional space available for any notes regarding your order. Click Checkout. ​Checkout Page: Enter customer and delivery details, including where to dump or stack your firewood. Choose the correct delivery fee. Invoice (or refund) will be sent if delivery fees are incorrect. Choose your payment method and enter the details. Review your order, payment details and delivery details. Acknowledge & accept the terms and conditions and other policies provided.  Click Place Order & Pay You will be redirected to the Thank You Page if successfully submitted. If you are not, the order and payment have not been received. You will receive an email confirmation and receipt immediately. If you did not receive the email confirmation, your order and payment did not process. This is an issue with the payment method.  Please make a new cart and use a different payment method. ​ Having issues? Please email Michelle office@firewoodorder.com
Trouble reaching us on the phone?
Email is best to communicate questions while navigating the site or issues during checkout.
While we understand that some of our customers do not have email, we ask for your cooperation and understanding if you are able to.
Our products, prices and all details regarding our business and policies are found on the website. ALL ORDERS ARE PLACED ONLINE.
Please also note that we are open Monday- Friday 8-5pm.
Stacking Options
Dump in Driveway: Our driver will back the truck into your driveway and dump the firewood where you request. We will not drive our trucks off of the driveway onto your grass.
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Move with Wheelbarrow: Your firewood will be dumped in a location off the driveway using the wheelbarrow for transport. ie. in your backyard
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Stack: Your firewood will be stacked anywhere you request.
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Enjoy free stacking with Kiln Dried Firewood and with every firewood storage crate refill.
We do not carry Pine. All of our wood is safe for indoor fireplaces and cooking fires.
USDA Certified Heat Treated Firewood
Heat treated refers to a certifiable and closely regulated treatment to disinfest wood. Heat treated does not reflect on the moisture content of the firewood. The purpose of heat treatment, is that the internal wood temperature has reached levels high enough and for long enough to destroy pests and pathogens on or in the wood. This treatment prevents the spread of invasive species and protects your home from pests.
What is the difference between Heat Treated Kiln Dried, Heat Treated Seasoned, Naturally Seasoned and Unseasoned?
Our Heat Treated Kiln Dried Firewood remains in the kiln until it has a moisture content of less than 10%. Our Heat Treated Seasoned Firewood is dried prior to heat treatment and/or processed in the kiln until it has a moisture content of less than 20%. We offer these two options in the heat treated woods so that you can choose your preferred moisture level. We understand how important this is on a personal level.
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Naturally Seasoned Firewood and Unseasoned Firewood are not heat treated. However, we do omit wood with visible pests or molds. This wood is dried naturally in the sun and wind and sheltered from the rain and snow. Unseasoned Firewood will have varying moisture content levels above 20%. When the moisture content reading is below 20%, it is then Naturally Seasoned Firewood inventory.
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All options are hardwoods and safe for cooking and indoor fireplaces. Our firewood is cut uniformly and to manageable size.
What is a cord?
A Cord is a unit of measurement for firewood. When a full Cord of firewood is stacked tightly it is about 4' x 8' x 4' and 128 cubic feet.
The exact number of logs depends on cut size.
Firewood is sold in fractions of a Cord, a Full Cord or as bundles.
Firewood
Freshly fallen trees, or "green wood", will have a moisture reading of well over 30%, depending on factors, like, tree species and the time of year it was cut. Seasoned firewood has a reading below 20%. Our Seasoned Firewood does not leave the shop until it has reached a reading between 15-19%. A moisture meter is not a common household tool, but there are other ways to check the dryness of your firewood. Tapping two pieces of seasoned firewood together will make a distinct and crisp hollow sound. Green wood will make a dull, muffled noise. Seasoned wood also will begin "checking" or cracking on the ends. Because moisture adds weight to the wood, there is also a significant difference in the weight of logs as they dry.
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A hot, roaring fire with minimal smoke, does not depend solely on seasoned firewood. It is important to start and feed your fire properly. If you find that your firewood will not catch fire or is only smoldering, consider all of the factors before assuming that your firewood is not seasoned.
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Even when using a firestarter or a gas starter, you must also use kindling. Kindling is small, thin pieces of wood that connects the fire from the starter to the logs. If kindling is not used, you may find that the logs will only smolder and not properly catch fire. Store bought starters, homemade starters, tinder or a gas starter, are not intended to directly light the firewood logs. Of course, it is possible, but your firewood will have trouble reaching this point without the aid of kindling and proper oxygen flow.
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Arrange your logs properly to allow air to flow between the logs and between the logs and the starter. If the firewood logs are placed tightly together over the starter, you will find that the logs will likely only smolder. There are several suggested layouts for building a fire. Our favorite is the log cabin technique.
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Build a Campfire | Smokey Bear
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How to Start a Fire in a Fireplace (The Right Way) - Bob Vila
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Stacking and storing your firewood properly is also important. Choose a location that is protected from moisture, rain and snow and has good airflow. Do not place wood directly on soil. This will help the firewood stay dry and prevent rotting.
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