Frequently asked questions
We offer three choices for delivery.
These options are adjusted on the product page.
Dump in Driveway: Our driver will back the truck into your driveway and dump the firewood where you request. We will not drive our trucks off of the driveway onto your grass.
Move with Wheelbarrow: Your firewood will be dumped in a location off the driveway using the wheelbarrow for transport.
Stack: Your firewood will be stacked anywhere you request.
Enjoy free stacking with Kiln Dried Firewood and with every firewood storage crate refill.
Click on Order Firewood in the main menu. View and compare available wood and pricing on the shop page. Click on the product to open the Product Page.
Product Page: Choose the amount, quantity, stacking option and one-time or subscription then click add to cart.
(1/4 cord with quantity adjusted to 2 = 1/2 cord. 1/3 cord quantity 2 = 2/3 cord)
Enter discount promo code.
Optional space available for any notes regarding your order.
Click Checkout.
Checkout Page: Enter customer and delivery details, including where to dump or stack your firewood. Choose the correct delivery fee. Invoice (or refund) will be sent if delivery fees are incorrect. Choose your payment method and enter the details. Review your order, payment details and delivery details. Acknowledge & accept the terms and conditions and other policies provided.
Click Place Order & Pay
You will be redirected to the Thank You Page if successfully submitted. You will receive an email confirmation and receipt immediately.
If you did not get redirected to the Thank You Page or receive an immediate receipt via email, the order and payment have not been received. This is an issue with the payment method. Please make a new cart and use a different payment method. Check that all billing information is correct, especially if using autofill.
Having issues? Please email Michelle office@firewoodorder.com
We can not offer customer pick up at our shop.
However, there are self-serve racks in front of the shop available 24/7. For your safety and respect of the neighboring companies, please do not walk or drive around to the back of the shop. Do not enter through the front door. We do not need notification of your purchase. If you have questions, please email us. office@firewoodorder.com
Cash in mailbox
Cashapp $NICHOLASPERSOLJA
Venmo @NICHOLAS-PERSOLJA
Yes, we automatically send our customers a discount after orders are placed. Check your email for your promo code to be used on your next firewood order.
We also run sales throughout the year. Make sure our emails are not sent to your junk or spam folders.
Refer your friends & neighbors with your unique referral link and earn more savings!
After successfully submitting your order, you will be redirected to the Thank You Page. If you are redirected to the home page after using Paypal or Applepay, the payment and order were not received and the issue is with the payment method. Please choose a different payment method if you have this issue.
You will also receive your receipt via email immediately after placing an order.
We will contact you via email with the delivery date. Please allow up to 5 business days. The phone number listed on your account will receive a text message when the truck is on the way.
If you can not receive your order on a specific date or time of day, it is no problem, just let us know.
Yes. We often have orders for a customer's family or friend. Just be sure to give them a heads up and make arrangements so the driver can stack or dump the wood where they would prefer.
We also offer eGift Cards. A digital gift card sent to the recipient via email.
Our firewood is cut to 16" length and split to a manageable size ( about 3-4") If you need smaller or larger logs, width or length, please send us an email. Processing firewood at a different length or split size comes at no additional charge, however, we need to review your request and speak with you regarding the additional time it may take to process and dry your wood.
Please remember that firewood is sold by a full cord (128cf) or fractions of a full cord. The size of your logs will affect the number of pieces you receive. You will always receive the cf of firewood you ordered.
Email is best to communicate questions while navigating the site or issues during checkout.
While we understand that some of our customers do not have email, we ask for your cooperation and understanding if you are able to.
Our products, prices and all details regarding our business and policies are found on the website.
ALL ORDERS ARE PLACED ONLINE.
Please also note that we are open Monday- Friday 8-5pm.
Michelle is available at office@firewoodorder.com
Quotes can be set up through email with Michelle
We do not offer free tree or debris removal services, however, we will gladly send you a quote to haul away and dump your fallen trees and branches.
We also do not offer to buy your debris or logs.
About Us. | The Firewood Co.
How to Store Firewood So It Stays Dry, Burns Hot, and Lasts All Winter
Trusted Local Resources for Outdoor Projects in Northeast Ohio
The Science of BTUs: How Firewood Creates Heat
How to start a fire.
How to Tell If Your Firewood Is Seasoned (and Why It Matters)
What is a cord of firewood?
Naturally Seasoned, Heat Treated and Kiln Dried. What does it all mean?
Gone are the days of uncertainty and confusion when buying firewood.
Terms and Conditions
Please review the Terms and Conditions and Return Policy