Terms & Conditions
Delivery Access & Placement
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Company trucks are not permitted to drive on grass or off driveway.
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Deliver & Dump orders will be unloaded on or beside the driveway in a clear, safe-accessible area.
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Driveway width, turning ability, overhead clearance, and ground condition must allow safe truck access.
Customer Responsibility for Delivery Location
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Customers must remove decor, furniture, vehicles, and personal property from the intended drop area prior to arrival.
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The Firewood Company reserves the right to refuse delivery if the area is blocked, unsafe, or inaccessible.
Customer Requests to Drive off Driveway
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Onsite requests made directly to the driver do not override delivery policy.
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If a customer requests that the truck drives off of the driveway into the yard and the driver proceeds:
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The customer accepts full responsibility for any resulting damage, including lawn, landscaping, driveways, property, and vehicle repair.
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If the truck becomes stuck, the customer is responsible for all towing costs.
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The Firewood Company is not liable for any damage caused during off-driveway placement at the customer’s request.
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If you are unsure whether your requested dump location is accessible, please contact Michelle prior to delivery to discuss options.
Return, Exchange & Satisfaction Policy
We want you to be happy with your firewood. If something isn’t right — wrong product, wrong quantity, mix-up in species, or unexpected quality concern — we ask that you contact us first so we can make it right.
Most issues can be solved quickly with an exchange or replacement.
Exchanges (Preferred Resolution)
If you received the wrong product or you believe there was an error with your order, please notify us as soon as possible.
We will:
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Review the issue
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Arrange an exchange or replacement when appropriate
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Correct the order as quickly as possible
Refunds
If you are still not satisfied after an exchange attempt or if an exchange is not the right solution, we offer a 100% money-back guarantee on the wood itself.
Refund eligibility:
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Return request must be made within 7 days of delivery
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At least 90% of the firewood must remain unused and in good condition
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Delivery fees are non-refundable
Once the wood is returned and inspected, a refund for the product cost will be issued.