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Terms & Conditions

Delivery Access & Placement

  • Company trucks are not permitted to drive on grass or off driveway.

  • Deliver & Dump orders will be unloaded on or beside the driveway in a clear, safe-accessible area.

  • Driveway width, turning ability, overhead clearance, and ground condition must allow safe truck access.

Customer Responsibility for Delivery Location

  • Customers must remove decor, furniture, vehicles, and personal property from the intended drop area prior to arrival.

  • The Firewood Company reserves the right to refuse delivery if the area is blocked, unsafe, or inaccessible.

Customer Requests to Drive off Driveway

  • Onsite requests made directly to the driver do not override delivery policy.

  • If a customer requests that the truck drives off of the driveway into the yard and the driver proceeds:

    • The customer accepts full responsibility for any resulting damage, including lawn, landscaping, driveways, property, and vehicle repair.

    • If the truck becomes stuck, the customer is responsible for all towing costs.

    • The Firewood Company is not liable for any damage caused during off-driveway placement at the customer’s request.

If you are unsure whether your requested dump location is accessible, please contact Michelle prior to delivery to discuss options.

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Delivery Options & Timeframes

  • Standard Delivery: Orders are typically delivered within 5 business days. During periods of increased order volume or an unusually full delivery schedule, standard delivery may extend beyond 5 business days. Delivery dates are not guaranteed.

  • No Rush Delivery: Orders selected for No Rush Delivery are delivered within 10–14 business days and include 2 FREE kindling bundles.

  • Rush Delivery: Same-Day Rush Delivery is $150 and Next-Day Rush Delivery is $75. Rush delivery fees must be added to the cart in order for the Rush Delivery timeframe to apply.

  • Selecting a Rush Delivery option without adding and paying for the corresponding Rush Delivery fee does not qualify the order for Rush Delivery. The order will be processed according to the Standard Delivery timeframe.

  • Same-Day Rush Delivery orders must be placed by 10:00 AM.

  • Rush Delivery may be unavailable and the fee refunded when our delivery schedule is at capacity.

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Return, Exchange & Satisfaction Policy

We want you to be happy with your firewood. If something isn’t right — wrong product, wrong quantity, mix-up in species, or unexpected quality concern — we ask that you contact us first so we can make it right.
Most issues can be solved quickly with an exchange or replacement.

Exchanges (Preferred Resolution)

If you received the wrong product or you believe there was an error with your order, please notify us as soon as possible.
We will:

  • Review the issue

  • Arrange an exchange or replacement when appropriate

  • Correct the order as quickly as possible

Refunds

If you are still not satisfied after an exchange attempt or if an exchange is not the right solution, we offer a 100% money-back guarantee on the wood itself.

Refund eligibility:

  • Return request must be made within 7 days of delivery

  • At least 90% of the firewood must remain unused and in good condition

  • Delivery fees are non-refundable

Once the wood is returned and inspected, a refund for the product cost will be issued.

Order Cancellations

  • Orders cancelled prior to delivery will be refunded minus 3% to cover the payment processing fee. 

  • This fee covers the non-refundable payment processing charges that are applied to us at the time of purchase.

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Updated 1/30/2026

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©2026 by The Firewood Company

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